Subject : thank you very much to Patricia!
Date : Fri, 13 Nov 2009 03:53:00 -0500

Dear All,
I want to say THANKS to Patricia for her exelent work!
We (group of 6 friends) just bought TAM Brazil airpass and Patricia helps us a lot. It's our first airpass so we had a lot of questions. Patricia booked convinient flights and explained all nessecary details for us.
We adviced our friends (another 3 our friend will visit Brazil soon) to buy airpass with hepl of brol.com

Thank you,
Y.  Khaustova (Russia)

From: Daisy K.
To: customerservice@brol.com
Date: Fri, 13 Mar 2009 17:15:29 -0400
Subject: Thank You BROL!
 
You all do a great job!
 
This is my favorite agency and I always refer you for everyone I know who is traveling from America to Brasil!
 
Flavia and Fabiola are great!
 
Thank you sooo much!

Daisy

This is the third time that Amanda has helped me with travel plans for Brazil.  Putting aside the fact that her English is absolutely excellent is the fact that each time she provided service that was professional, helpful, and efficient.  It has been a joy to work with her and you are indeed fortunate to have her on your staff.

D.  McIntyre

Dear Patricia,
 
I had a wonderful trip to Brasil and I wanted to take this opportunity to thank for your efforts on my behalf.
 
The Orla Hotel was a perfectly placed choice given as it was just to the Copacabana side of the meeting of Copacabana & Ipanema. You can feel  confident in suggesting  it to your other clients.
 
In Rio, Ricardo Martins was an affable guide whose presence was perfect for a pair of frazzled travellers. I had totally underestimated how much time I would need to get a visa. It was eventually obtained about three hours before the plane took off for Rio so I was totally focused on getting the visa and didn't print the trip itinerary. It was a total surprise to see Ricardo at the airport. His familiarity with the US (he lived in the LA are for a number of years made a him, for me, a very cool cat. The Tujuca forest visit, his suggestion was a very nice addition
 
In Salvador, Monica was a very erudite guide to the city. My only view of Salvador was of the old city so I was a bit blown away when a modern metropolis of 3 million appeared. In retrospect, I realize that if I read a little more about the city before arriving I would have been able to tap her storehouse of knowledge more than I was able to.
 
Both guides were really top notch and I hope you will be  sending any future travellers in their direction.
 
- D. Trotman 

Irene,
thank you very much for doing this. I apprectiate your courtesy and efficiency. I have been very satisfied with the service of your company....with Patricia on a number of occasions with you and with Andrea on one other.....thanks again ...I have recommended your company to a number of people and will continue to do so....Ron Clark

Irene,
Thank you so very much for assisting us. You have been a great help and I will not hesitate to let my other friends know about your travel agency!!!

Donna M. Suber

Hello Irene,
Just a quick note to say thank-you for all your help with our trip to Brazil last October. We had a fantastic time and everything was as you described it, perfect. Sorry its taken me so long to write, but it was an amazing trip made even more special by all the organising you helped me with. The Amazon Ecopark Lodge was truely amazing.

Thank you once again,
Joel and Jane Stephens.

Hi Simone,
 
I just want to say THANK YOU VERY MUCH for your help in planning and booking our trip to Brazil.  Everything, from the hotel to the tours and transfers worked out great, and it's because of your hard work we I had such a wonderful time in Brazil.   We had absolutely no problems throughout the trip; the hotels (especially Martinique in Rio and LaChamiere in Buzios) were very nice and clean; the tours were great along with the tour guides, and the drivers during our transfers were very helpful.  Your country is very beautiful and I'm very glad I had the opportunity to visit it.   I still miss Rio De Janeiro very much!!! 
 
It was a pleasure planning our trip with you and I will definitely recommend you and your company to anyone I know who is interested in going to Brazil.
 
Thank you so much again Simone!
 
Regards,
 
Michelle

Simone

We had a fabulous trip!! Everything went very smoothly and the people were so nice!! We had a beautiful day in Rio, unusual to have such clear weather - perfect for Christ the Redeemer. I loved Salvador. We were there for the music festival on Tuesday night, so much fun. We had a beautiful day in Iguassu also. It rained two days but we had planned all of the tours on the one sunny day. So thank you so much for everything - you are very patient and gracious and it has been a pleasure working with you. I would definitely use and recommend brol.com again. Forward this to your boss.

Peggy, Steve, Mike and Kym

Aproveito para referir a excelente qualidade do vosso servico e atendimento.
Numa epoca em que o cliente eh normalmente tratado como um mero numero no computador, eh sempre muito gratificante trabalhar com uma empresa como a brol que se empenha em dar um servico rapido, eficiente e cortes.
Essa eh a receita certa para um sucesso profissional garantido.
Parabens.

M Lucena